Can I withdraw from the contract?

According to section 8.3.1 of our Terms and Conditions, your treatment begins once the appointment is scheduled – even if you later postpone it, arrive late, or fail to attend.

If you decide to discontinue the treatment – for any reason – a flat administrative fee of CHF 500 will be charged. This fee covers, among other things, organisational effort, reserved resources, and incurred costs.

If you wish to resume treatment at a later date, we will gladly prepare a new offer for you.

Please also note: Should your attending physician determine that further treatment is no longer medically justifiable (e.g. due to non-compliance with medical instructions or incomplete information), the treatment may be declined without any refund (see section 8.3.2 of the Terms and Conditions).