Helpdesk
In case of an emergency, it is imperative to act immediately. You can reach us Mon to Fri from 9 am to 5.30 pm and Saturdays from 9 am to 5 pm on the following phone number: +41 52 588 02 51
If the emergency occurs outside these opening hours, we ask you to call the mobile number in the drop schedule you received.
Your response helps us to continuously improve. Every feedback supports us in better addressing the needs of our customers.
How often should I have a routine eye examination?
How long must I wait to use eye make-up after lens exchange/implantation?
Can I smoke after the procedure?
Is it a problem if the protective lens falls out? If that happens, what should I do?
When can I return to work after laser eye treatment?
How long must I refrain from my sporting activities?
How will my vision correction be adjusted on my driving licence?
Can you call me a taxi after my treatment?
Can I drive home after my treatment?
When can I remove the protective lens?
How do I get my eye drop schedule?
How important is the eye drop schedule for optimal recovery?
Will I be on sick leave after treatment?
Where do the follow-ups take place?
When will I have my first follow-up appointment?
How many follow-ups are there in total?
What should I look out for after treatment?
How long does recovery take?
What happens if I have an adverse effect from the eye drops?
Who pays for the eye drops?
Where can I buy the eye drops?
How many drops should I use?
Do I have to wake up at night to use my eye drops regularly?
When do I start using the post-treatment eye drops?
