Helpdesk
Please do not attempt to reinsert the lens yourself; contact us as soon as possible and arrange a priority appointment. You can reach us on 052 588 02 51 (during office hours) or the emergency number +41 52 588 05 24 (outside office hours).
Your response helps us to continuously improve. Every feedback supports us in better addressing the needs of our customers.
How often should I have a routine eye examination?
How long must I wait to use eye make-up after lens exchange/implantation?
Can I smoke after the procedure?
When can I return to work after laser eye treatment?
How long must I refrain from my sporting activities?
How will my vision correction be adjusted on my driving licence?
Can you call me a taxi after my treatment?
Can I drive home after my treatment?
When can I remove the protective lens?
How do I get my eye drop schedule?
How important is the eye drop schedule for optimal recovery?
If I have an emergency, what should I do?
Will I be on sick leave after treatment?
Where do the follow-ups take place?
When will I have my first follow-up appointment?
How many follow-ups are there in total?
What should I look out for after treatment?
How long does recovery take?
What happens if I have an adverse effect from the eye drops?
Who pays for the eye drops?
Where can I buy the eye drops?
How many drops should I use?
Do I have to wake up at night to use my eye drops regularly?
When do I start using the post-treatment eye drops?
